Glossary

Plain-English definitions for UK dealership operations. Each term links to deeper guides where helpful.

• DMS (Dealer Management System)
• Dealership CRM
• Days to sale
• Part-exchange (PX)
• Forecourt
• Vehicle prep
• Reservation (deposit)
• Vehicle appraisal
• Customer handover
• VRM (registration mark)
• MOT history
• Sales pipeline
• Sales lead / enquiry
• Invoicing (dealership)
• Used car retail
• Independent dealer
• Stock turn
• Gross profit per unit
• DVLA data (dealership context)