Define stages that match your yard
Stages might include intake, mechanical checks, MOT if needed, valet, photography, pricing approval, and advertised. The names matter less than consistency: each vehicle should be in exactly one primary stage with an owner.
DealerPilot supports workflow-style operations so prep ownership is visible across the team — reducing “I thought Dave was doing it” failures.
Remove blockers with visible queues
Managers should review prep queues weekly (or daily during busy periods). The question is not “is everyone busy?” but “what is stuck, and why?” External jobs (bodyshop, MOT stations) should have expected return dates logged.